Shipping policy

Shipping Policy

At MochiVap, we strive to provide our customers with efficient and reliable shipping options for their convenience. Please find below our shipping policies for different destinations:

Shipping to the United States:

For orders shipping within the United States, we operate from our warehouse in Rancho Cucamonga, California. We estimate that orders will typically be delivered within 4-6 business days after the order has been processed. Please note that shipping times may vary depending on the delivery location and any unforeseen circumstances

Shipping to Europe, UK, Canada, Israel, Brazil, and other countries:

For orders shipping to Europe, UK, Canada, Israel, Brazil, and other countries, we operate from our warehouse in China. We estimate that orders will typically be delivered within 10-14 business days after the order has been processed. As with any international shipping, delivery times may be subject to customs clearance procedures and other factors beyond our control.

Order Processing Time:

Please note that all orders require a processing time before they are shipped. We strive to process and dispatch orders promptly, typically within 1-2 business days. Once the order has been shipped, you will receive a confirmation email containing tracking information.

Shipping Cost: The shipping cost for your order will be calculated based on the destination and the weight of the items purchased. Shipping costs will be displayed during the checkout process for your review before finalizing the order.

Customs and Import Duties: For international orders, please be aware that customs or import duties may be applicable depending on your country's regulations. Any additional charges related to customs clearance are the responsibility of the customer.

Tracking Your Order: We provide tracking information for all orders so that you can easily monitor the status of your delivery. Once your order has been shipped, you will receive an email with the tracking details. You can also log in to your MochiVap account to track the progress of your shipment.

At MochiVap, we are committed to ensuring your orders are processed swiftly and arrive in a timely manner. Should you have any further questions or concerns regarding shipping, please feel free to contact our customer support team. Thank you for choosing MochiVap as your vaping destination!